M&T Bank Announces Temporary Changes to Retail Banking Services
"The challenges we all face during this time are unprecedented. This temporary operating model adjustment will allow us to continue to serve our communities during these difficult times while ensuring the health and well-being of our employees and customers – which remains our top priority," said
The company's goal is to continue to provide banking services while also looking out for the well-being of employees and customers. To achieve this, all M&T ATMs and drive-up windows will remain open, as well as branch teller lines that accommodate safe social distancing.
These actions are supported by the pledge that M&T is making to its customers in response to the current pandemic. Specifically:
- We will strive to the best of our ability to provide our customers and communities with the highest possible level of service under extraordinary and evolving circumstances.
- We will do all we can to protect the health of our customers and colleagues while at our facilities.
- We will go above and beyond to help customers and communities get through this challenging time.
- We will communicate in a timely and transparent way about issues affecting our constituents.
"The services we provide our customers and communities during these difficult times are more critical than ever," said
M&T customers can conveniently stay connected to their accounts by using ATMs, MTB.com, online, chat, telephone or the M&T Mobile app. Using these tools, customers can make deposits or withdrawals, transfer funds and check balances. Customers who need assistance utilizing Online or Mobile Banking tools, or downloading the app, may visit MTB.com or contact
In order to assist customers who may be experiencing financial hardship as a result of the COVID-19 pandemic, M&T recently announced a series of actions designed to offer relief including suspending ATM fees, fee relief on deposit and lending solutions, help with mortgage and other loans and business customer relief. For details visit: www.mtb.com/be-informed
Beware of Scams: During times of heightened fear and confusion, scammers are looking to take advantage of these situations. Their goal is to gain access to your accounts and steal sensitive information.
Look out for deceptive emails, texts, and phone calls that may look like they are coming from reputable companies, charities or government agencies such as the
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